FAQ

After buying online at www.707-inc.com , you will receive an order summary via email from us. This order summary will serve as the e-ticket/invoice too and it will be used when you check in to exchange for a boarding ticket on the departure date. If you do not receive the email, you may login to membership => view booking history => select departure date, click invoice to print it out. You are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies.

It depends on the bus company and pick-up location.

Your order summary will clearly state where you need to go for pick-up. Once you arrive at the stated location, if there is a counter there with a unit number corresponding to that on your order summary, you will need to go to that counter to exchange your order summary for a boarding pass or a bus plate & platform number. Show this boarding pass to the bus driver as you board the bus.

If your pick-up location does not have a counter, and is, for example, a taxi stand, then you may show your order summary (electronic OR printed paper version) to the bus driver as you board the bus.

You may either print out your order summary or have it ready to view on your phone/tablet. Either a paper version or an electronic version of your entire order summary is acceptable, as long as the bus counter staff/bus driver can view it clearly.

*If you are planning to show you order summary electronically, make sure that the entire order summary (3 -4 pages) are able to be viewed on your device.

Tickets once sold are confirmed NOT changeable in any circumstance. You may still email to us at info.sin@707-inc.com to request to change the departure date and time of your coach e-tickets / order summary. You can only change your e-tickets to those tickets that belonged to the same coach company of your original tickets. However, by no means, the change request will be successful each time, this is always subjected to the coach side's decision.

No cancellation or refund is allowed.

Yes. You do not need to pay or provide your credit card details to check availability and fares. We only require your payment details if you choose to complete a booking.

If you’ve forgotten your password, click ‘Forgot Password’ on the login page. Then enter your email address. Your password will be sent to your Easybook registered email address.

Please check your spam folder if you do not find it in your inbox.

Yes, you can do so. But you need to change the passenger's details to the one who is boarding the coach. You may log in to membership => View Booking History =>choose the departure date => click Edit to change the passenger's details.

You can re-print them from the email or the membership page by following the steps in question 3 or 4 above. You are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies.

Yes, your friend can buy the ticket for you. He/she just have to fill in your particulars in the passenger's details section. Then your friend can email you the order summary and you are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies. If your friend fills in with his/her own details, then your friend has to be present on the departure date to collect the ticket on your behalf.

We do charge a minimal transaction fee / admin fee. But occasionally during promotion, we also offer zero admin charges on selected bus trips only.

Any child who is 2-year old and above has to buy his/her own seat ticket.

All details are shown in the second column of the order summary/invoice. The pick-up point address and drop-off point address are shown in the second column of the table.

Ticket is open for sales usually 6 - 12 weeks in advance depending on the route. Please Check The Website.

Please select the [ORIGIN], [Any Sub Location] and [DESTINATION], [Any Sub Location] to see more results. If 'No trips records' shown, that means the selected trips are fully booked.

We / bus companies might call or email to inform you if there is any delay or changes, please make sure that your contact number and email are correct, so that we can contact you successfully.

Please refer to our Promotion page.

No, you can only enjoy one discount/promotion at a time. Promotions, offers and discounts cannot be used in conjunction- only one is applicable at a time.

Some trips are not opened online but offline are available, then you need to go to the coach counter to buy them.

Easybook.com offers a variety of payment methods and the options available to you will depend on the country that your booking departs from and the amount of time left before you depart.

You may be offered one or more of the following payment options:

Credit card (Visa, MasterCard)

Debit Card (Visa, Mastercard)

PayPal

AXS Payment Machine (Singapore only)

Since we have different payment options from different countries, we would ask that you check during the booking process what payment options are available to you. If your desired payment option is not shown, it may not be available for the country that you are departing from, or there may be too little time left before departure.

Check your membership email at www.easybook.com to check if your order summary is there.

If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you on the day itself.

1st scenario: You have received an email saying that the payment was successful, and to hold a while in receiving the order summary.

Check your spam folder to see if it is there.

If it is not there, please enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you within the day itself.

2nd scenario: You didn't receive any email from us despite making the payment.

Please take a screenshot of the successful payment done (with your respective bank), attach in the email and mention the bus trip purchased, travelling date & send it to enquiry@easybook.com .

Yes. Easybook.com employs industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to the Easybook.com server.

Our coaches will leave on time and cannot wait at the expense of other passengers. Please turn up at least 30 minutes before departure.

Usually the coaches will stop one or two times along the way for toilet or refreshment break depends on the length of the journey. If you have any urgent matter to have the coach to pull over you may just tell the driver.

Singapore to Tioman (Mersing) - Approximately 3 hours.

Singapore to Malacca - Approximately 3 hours.

Singapore to Seremban - Approximately 4 hours.

Singapore to Kuala Lumpur - Approximately 5 hours.

Singapore to Genting Highland - Approximately 7 hours.

Singapore to Cameron Highland - Approximately 7 hours.

Singapore to Pahang - Approximately 8 hours.

Singapore to Terangganu - Approximately 12 hours.

Singapore to Penang - Approximately 10 hours.

Singapore to Kedah - Approximately 12 hours.

Singapore to Hadyaai - Approximately 13 hours

PS: Arrival times may be 30 minutes earlier or later depending on traffic conditions.

The coaches are all non-smoking coaches.

Please refer to our Contact page.

Super VIP Merchant

Super VIP (26/28-Seater)

44 seaters

Double Decker

NEW K-CLASS-DBL

Snoozer 21 seaters

Super VIP 18 seaters

Exclusive Single Deck

Following details needed:

Number of People

Departure location (address)

Destination

Departure date & time

Returning date & time

Please fill in the form here.

PS: Price is dependent on the departure date i.e. on peak season or low season, one way or two ways, whole day exposure, etc..

Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min.

For more information, you may log in to:

Ministry of Foreign Affairs

Click on the link below our website for more information.

Singapore - http://www.mfa.gov.sg/content/mfa/consular_information/foreigners_visiting_singapore.html

Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163

Email : mfa@mfa.gov.sg

Tel : (65) 6379 8000

Fax : (65) 6474 7885

MFA One Call Centre: 1-800- 476 8870 (Toll-free for calls made from Singapore)

Malaysia - http://www.kln.gov.my/web/guest/requirement-for-foreigner

Thailand - http://www.mfa.go.th/web/2482.php?id=2491

PS: the info above are subjected to changes from time to time.

Maximum 15kg (60cm x 20cm x 55cm), you may put your luggage at the luggage compartment below the coach or above your seat. It is your responsibility to ensure that your luggage is loaded onto the coach that you are boarding.

When you are going out from Singapore to Malaysia, you have to leave your luggage in the coach at Singapore custom but must unload your luggage at the Malaysia Custom for scanning; If you are coming in from Malaysia to Singapore, you will leave your luggage in the coach at Malaysia custom but must unload your luggage at the Singapore custom for scanning. The coach driver will instruct but sometime you might miss the instruction in case. (Refer To Step To Clear Immigration)

Please refer to the ICA website. http://www.ica.com/

Depends on the Route, Road and Human Conditions for the day Either Second Or The Causeway Depending On Driver Desicion.

MAXIMUM WAITING TIME AT THE IMMIGRATION IS 30 MINUTES Should In Any Case Exceed. Passengers Own Arrangement to Destinations. Bring Passport And Carry All Items For Clearance, Do Not Leave Anything Behind. Dutiable, Controlled & Prohibited Goods Enquiries from Any Authority Are Advice.

Please refer to our Coach Package page. You can also book Attraction Tickets and Hotel Rooms separately.